Frequently Asked Questions
Everything you need to know about your Kirstin Ash experience.
What materials are used in Kirstin Ash jewelry?
Our pieces are crafted using high-quality materials, including 18k gold vermeil, 18k gold plating over sterling silver, and solid 9k or 14k gold. We also use ethically sourced gemstones and freshwater pearls.
How should I care for my jewelry?
To maintain the luster of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in their original pouch or a cool, dry place, and clean gently with a soft microfiber cloth.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timeframes vary depending on your location. All international orders are tracked for your peace of mind.
How can I find my ring size?
We provide a comprehensive ring size guide on our website. You can measure an existing ring's diameter or use a piece of string to determine your circumference and match it to our chart.
Is there a warranty on my purchase?
Every Kirstin Ash piece comes with a 6-month warranty covering manufacturing defects. This does not cover general wear and tear, neglect, or accidental damage.