Returns & Exchanges
We want you to love your Kirstin Ash pieces, so if you change your mind, we offer returns for store credit or exchange within 30 days of purchase. Please ensure all items are in their original condition, unworn, and in their original packaging to be eligible for a return.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place your jewelry in its original Kirstin Ash pouch and box, ensuring it is securely packed to prevent damage during transit.
Attach Shipping Label
Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your return package.
Drop Off and Track
Drop your package at any authorized postal location and keep your tracking number handy while our team processes your request within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing